Health regulations prohibit the return of sex toy products. Exceptions are made for defective/damaged items only.
In the event you need to return an item, all returned items must have a Return Merchandise Authorization (RMA) number. You must request an RMA within
7 days of receiving your order. RMAs will expire 7 days of issuance. Items returned without an RMA will not be accepted. Use our
Contact Us page to request an RMA.
Orders are generally processed within two business days of placing your order regardless of the shipping method you choose. Orders received after 2:00 pm may not be processed until the next business day.
Defective/Damaged items will be replaced with the exact same item only. All returns of defective/damaged items must be unused items and returned in its original packaging.
Warranty issues are handled directly through the manufacturer. Follow the instructions provided with your product.
Books and DVDs cannot be returned or exchanged. Defective/damaged Books and DVDs will be replaced with the same title only.
Changing / Canceling Your Order may occur at anytime prior to shipment, generally within 1-2 business days of placing your order. Orders that have been shipped cannot be changed or canceled.
When there's a need to change or cancel an order, please provide the following information when you
contact us:
- The name on the invoice
- The invoice number
- The model # of the item(s) you wish to change or cancel
- If you're changing items on your order, include the replacement model #, color, and size
- If you're canceling the order, include the reason please.
Returns are subject to a 15% restocking fee plus shipping and handling fees. Upon inspection, damaged/defective items are excluded from this restocking fee.
Undeliverable or Refused packages are subject to a 20% restocking fee and the shipping and handling fees will be deducted from your refund. In the event that an order is either undeliverable or refused, the shipping address of the order will be flagged in our system as invalid which will prevent future orders from being shipped to that address.
Refunds will be credited after receipt and inspection of the returned item(s).
Shipping and Handling Fees are non-refundable. No exceptions. | 
